General Terms and Conditions

  1. These general terms and conditions apply to all offers, orders and agreements of goods and/or services, unless expressly agreed otherwise. The general terms and conditions of the customer are not applicable, unless expressly accepted in writing by SoftAdvice BVBA.
  2. All offers are non-binding. The (delivery) periods are indicative. Exceeding the specified deadline shall not result in any claims for damages.
  3. Our invoices are payable IN CASH either by cheque or bank transfer to our bank account BE54 0016 1154 8397 at BNP Parisbas bank. In the event of non-payment of invoices on the due date, interest on arrears shall be payable ipso jure and without notice of default at 15% per annum of the invoice amount. A fixed compensation shall also be payable amounting to 12% of the invoice amount, with a minimum of 75.00.
  1. Expenses associated with the collection of unpaid bills or cheques, are not included in the lump sum compensation and will be charged separately.
  2. Disputes between the customer and SoftAdvice BVBA, of whatever nature, shall not entitle the customer to suspend payment.
  3. The goods delivered to the customer remain the property of SoftAdvice BVBA until the moment of full payment by the customer.
  4. The customer is responsible for the use and correct application of the equipment, the software and the services to be provided by SoftAdvice BVBA, as well as for the administration and calculation method to be applied and for the security of the data. They are obliged to make a backup of the data before any intervention by SoftAdvice BVBA
  5. SoftAdvice BVBA accepts no liability for the equipment and software it procures from a supplier on behalf of the customer. Any claims must be directed to the supplier, whose warranty terms the customer may rely upon. The supplier’s liability for business losses or other indirect damages, including loss of profit, missed savings, or data loss, is expressly excluded. Furthermore, the supplier’s liability is limited to an amount equal to the value of the delivered goods and/or services, up to a maximum of € 2,450.00. For the damage to the software, the intervention of the supplier consists only in reinstalling that software based on the backup to be provided by the customer. Repairs outside the scope of the warranties will be charged by the supplier.
  6. The individuals acting as principal or delegate on behalf of another person or in the name of a company shall be personally liable to SoftAdvice BVBA if the third party or company refuses to honour the agreement.
  7. In case of dispute, only the courts of the district TURNHOUT will have jurisdiction.

  8. The risk of loss, decay or damage to equipment shall pass to the customer from delivery at the entrance to the address of installation, irrespective of the cause, decay or damage.

  9. All comments or complaints must be made in writing within eight working days under penalty of nullity or tardiness.

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